Week 8
Grab Food App Case Study
What Is: Grap Food is a leading food delivery service
in Southeast Asia that offers a wide range of cuisines, a user-friendly
interface, real-time tracking, and multiple payment methods.
What If: The possible improvements are the AI-powered
recommendations for the personalized user experience, the market expansion to
the increase the revenue, and the sustainability initiatives to the attract the
environmentally conscious consumers (Shastri, 2023).
What Wow: The latest ideas such as the virtual
kitchen tours for transparency, community-driven events to boost engagement,
and the subscription-based meal plans for convenience and loyalty are the
innovative solutions to the restaurants' problems (Grab Philippines, 2023).
What Works: The successful tactics are the
collaboration with the local restaurants for the diverse options, the effective
marketing campaigns to the increase of the visibility and customer acquisition,
and the advanced logistics for the timely deliveries.
Conclusion: The achievement of Grab Food is a result
of its wide variety of dishes and its smooth working. Through technology, the
opening of new markets, and innovation, it can enhance customer experiences and
thus, the growth in the food delivery industry can be sustained despite the
tough competition (Duong, 2024).
References:
Shastri, A. (2023, April 10). Complete SWOT Analysis of GRAB - 2024 Study
| IIDE. IIDE. https://iide.co/case-studies/swot-analysis-of-grab/
Grab Philippines. (2023, August 10). Recent ADB report highlights
GRAB’s economic empowerment efforts for Filipinos | Grab PH. Grab. https://www.grab.com/ph/press/others/recent-adb-report-highlights-grabs-economic-empowerment-efforts-for-filipinos/
Duong, V. (2024, May 15). Grab Case Study: How Grab Becomes A Super App? https://savvycomsoftware.com/blog/case-study-grab/
TP077066 TEMIRLAN OSPAN
What Is: Managing operations and customer satisfaction presented major hurdles for the company WideBed. They used design thinking, a human-centered approach to problem-solving that prioritises creativity, empathy, and iterative testing, to address these problems
What If: WIDEBED used design thinking to imagine a future in which their operations were more effective and their customers' experiences were much better. They looked at several situations where they may better customise their services to meet the wants of their customers. In order to obtain information and improve understanding of pain concerns, this phase comprised lengthy brainstorming sessions and client interviews.
What Wow: WIDEBED found creative ideas that were workable and significant through this iterative method. They created new service model prototypes that greatly enhanced service delivery and cut down on wait times. Teams were urged to think creatively and boldly throughout this phase, which was characterised by a high degree of passion and inventiveness
What Works: Testing these prototypes with actual clients during the last stage allowed for adjustments based on their comments. Continuous testing was used by WIDEBED to refine their ideas, resulting in a final product that was user-friendly and effective. This strategy not only resolved their immediate issues but also encouraged creativity within the business, which resulted in long-term gains in customer satisfaction and staff morale.
Reference:
Brown, T. (2008, June 22). Design thinking. Harvard Business Review. https://hbr.org/2008/06/design-thinking
TP076893 CYIRIMA KEVIN
Bank Negara Malaysia: Case Study Analysis
What is: Bank Negara Malaysia (BNM), established in 1959, is Malaysia's central bank. It manages monetary policy, issues currency, and ensures financial stability. BNM regulates financial institutions to maintain soundness and efficiency (BNM, 2023).
What if: Effective policies and fintech innovation can lead to sustained economic growth and stability. Conversely, inadequate management of risks like cyber threats could cause financial instability (World Bank, 2021).
What wow:BNM's proactive digital transformation, including the Financial Technology Regulatory Sandbox, positions Malaysia as a fintech leader. Its crisis management during the 1997 Asian financial crisis and the 2008 global financial crisis highlights its robust policy framework (BNM, 2023).
What works: BNM's effective monetary policy and regulatory framework maintain low inflation and financial stability. Initiatives promoting financial inclusion, like mobile banking and microfinancing, enhance access to financial services (Asian Development Bank, 2020).
References:
- Bank Negara Malaysia. (2023). Annual Report 2023. Retrieved from [https://www.bnm.gov.my](https://www.bnm.gov.my)
- World Bank. (2021). Malaysia's Financial Sector Assessment Program. Retrieved from [https://www.worldbank.org](https://www.worldbank.org)
- Asian Development Bank. (2020). Financial Inclusion in Malaysia. Retrieved from [https://www.adb.org](https://www.adb.org)
RIAN ABDALWAHAB AYASH TP 075789
Topic 8:
Case Study Analysis: GrabFood
What Is
GrabFood, a leading food delivery service in
Southeast Asia, addresses the need for convenient, quick, and reliable food
delivery. It connects consumers with a wide range of restaurants through an
easy-to-use app, offering a solution to busy urban lifestyles where cooking or
dining out is often impractical. GrabFood operates in multiple cities,
leveraging its existing ride-hailing infrastructure to ensure efficient
delivery.
https://www.facebook.com/Grab.
(2023, August 10). How AI helps our
search bar seemingly read minds | Inside Grab. Grab.
https://www.grab.com/sg/inside-grab/stories/grab-search-bar-machine-learning-data-science/
(https://www.facebook.com/Grab,
2023)
What If
What if GrabFood could further streamline its operations and
reduce delivery times? This could be achieved by incorporating more advanced AI
algorithms for route optimization and predictive demand analytics.
Additionally, expanding into grocery and essential item delivery could
diversify its offerings, making it an indispensable service for urban
residents. Collaborating with local farmers and markets could also introduce
fresh, locally-sourced produce, appealing to health-conscious consumers.
(Singapore’s Crowded Food Delivery
Scene Could See Mergers, Acquisitions Soon: Analysts, 2021)
What Wow
GrabFood’s ability to integrate seamlessly into daily life
is its wow factor. The app’s user-friendly interface, coupled with a wide
variety of restaurant options, ensures a high level of customer satisfaction.
Promotional deals, loyalty programs, and regular updates keep users engaged.
Its innovative delivery solutions, like GrabKitchen, which houses multiple
restaurants in one location, reduce delivery times and enhance efficiency.
Personal
Forme. (2024). food delivery(case study).
Scribd. https://www.scribd.com/document/593286016/food-delivery-case-study
(Personal
Forme, 2024)
What Works
GrabFood’s success stems from its robust technology infrastructure and strategic partnerships. Its extensive network of delivery drivers ensures broad coverage, while partnerships with numerous restaurants offer diverse choices for consumers. Efficient payment systems and real-time tracking enhance the user experience. Continuous feedback loops from users help GrabFood adapt and improve, maintaining its competitive edge in the fast-growing food delivery market
What Is:
DoctorOnCall is a leading telemedicine company available in
Malaysia that offers convenient and accessible healthcare services through an
online platform and its mobile application. It provides the medical services
such as online doctor’s appointments with real physicians, prescription
medicines delivery, health screening, and health-related articles.
What If:
Some recommendations for DoctorOnCall may involve the use of
AI-based symptom checking platforms for initial assessment of patients’
conditions to reach more accurate preliminary diagnosis, the offering of their
services in the nearby countries to increase the customer base and increase the
company’s revenue, and the implementation of programs for the promotion of
mental health and the provision of wellness services for those who seek
comprehensive care for their physical and psychological health.
What Wow:
Some potential wow factors that can be applied to DoctorOnCall with
innovative strategies include introducing virtual health workshops and webinars
to engage and educate users further, launching community-driven health
campaigns to raise awareness on preventative health and disease, and offering
health packages as long-term subscriptions for regular medical requirements.( Telehealth
(no date))
What Works:
Among the effective strategies embraced by DoctorOnCall are
strategic collaborations with health practitioners to expand its reach and
services, aggressive online and social media advertisements and health
education initiatives, and effective supply chain management for the drug and
other health product deliveries to customers.
References:
Telehealth (no date) DoctorOnCall. Available at: https://www.doctoroncall.com.my/online-doctor.
Mohammed ali Aqel TP077943
1. What is: Before delving on how BNM can gain the competitive advantage it is relevant to understand the current trends of BNM, as it is the case for every company that want to implement competitive advantage. Consider what it has been doing since its inception, how it is structured, and the activities that it performs. Assess its functions within the Malaysian economy as well as its duties and responsibilities with respect to regulation, education and consumer protection.
2. What if: Criticize the current actions and foreseeable futures for Bank Negara Malaysia. Consider questions like: Suppose a new set of rules for digital tokens is introduced by the bank. What if it has any changes to its monetary policy course?What impact could these changes have to the Malaysian economy and the international financial system?
3. What wows: Describe the efforts or actions of Bank Negara Malaysia that stakeholders would be inspired or amazed by. This could vary from effective credit management systems to successful regulatory frameworks or efficient mechanisms for managing crises.
4. What works: Assess the effectiveness of the strategic measures Bank Negara Malaysia adopted. What has been successful?Research traces the bank’s success in accomplishing its objectives. Read information to back up these findings with data about financial health, economic progress and confidence of consumers.
For each of those, collect information from reliable sources, like BNMs publications, company financials, peer-reviewed press, or journals. After analyzing the information from these sources, one can draw conclusions on how each of the four factors was affected. Make sure you always reference your sources particularly as regards helping to build an argument123.
Refences:
PROMOTING FINANCIAL LITERACY: A CASE STUDY OF BANK NEGARA MALAYSIA CASE STUDY. (n.d.). https://www.afi-global.org/wp-content/uploads/2024/01/Promoting-Financial-Literacy-Case-Study-of-Bank-Negara-Malaysia.pdf
emr2023_en_box3.pdf (bnm.gov.my)
Ideascale. (2011, June). 4 Key Questions that Drive the Design Thinking Process - InnovationManagement. InnovationManagement. https://innovationmanagement.se/2011/06/01/4-key-questions-that-drive-the-design-thinking-process/
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